Longka Kando ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website www.longkakando.com (the "Website"), purchase our Chili Oils, or access/purchase our Digital Products. We are committed to complying with applicable data protection laws in Bangladesh, including relevant provisions of the Digital Security Act, 2018, and strive for DBID compliance.

1. Information We Collect
We may collect the following types of personal information:

a. Information You Provide Directly:
i. For Orders (Chili Oils & Digital Products): Full name, email address, delivery address (for Chili Oils), phone number, and order details.
ii. Account Registration (if applicable): Username, password, and other profile information you provide.
iii. Comments & Communications: Information you provide when you leave comments on our site, contact us via email, phone, or other channels.

b. Information Collected Automatically (Cookies & Tracking):
i. Cookies: When you visit our Website, we may use cookies (small text files stored on your device) and similar technologies.
* Required Cookies: Necessary for website operation (e.g., shopping cart, login). These do not require your consent.
* Optional Cookies: For statistical analysis, marketing, and personalizing your experience (e.g., remembering preferences). You can accept or decline these.
* Third-Party Cookies: If you use third-party services integrated into our site (e.g., embedded videos, future payment gateways like SSL Commerz), those services may set their own cookies.
ii. Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data related to your interaction with our Website.

c. Information from Third Parties:
i. Payment Processors (Future - e.g., SSL Commerz): When you make a purchase, payment processors may collect payment information directly. We do not store your full credit/debit card details. We receive transaction confirmation and necessary details for order fulfillment.

2. How We Use Your Information
We use your personal information for the following purposes:
a. To provide and manage our Website, Products, and services.
b. To process and fulfill your orders for Chili Oils and Digital Products.
c. To communicate with you about your orders, account, inquiries, and provide customer support.
d. To personalize your experience on our Website.
e. For spam detection (e.g., IP address and browser user agent string for comments).
f. For marketing and promotional purposes (e.g., sending newsletters or offers, if you opt-in). You can unsubscribe at any time.
g. To improve our Website, Products, and services by analyzing usage patterns and feedback.
h. To comply with legal obligations, including requests from law enforcement agencies in Bangladesh upon verified request.
i. To enforce our Terms of Service and other policies.

3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:

a. Service Providers:
i. Delivery Partners (e.g., Pathao): We share your name, delivery address, and phone number with our delivery partners to deliver your Chili Oil orders within Bangladesh.
ii. Payment Processors (e.g., SSL Commerz - Future): To process payments for your orders.
iii. Marketing & Analytics Tools: We may use third-party tools (e.g., Google Analytics) that process anonymized or aggregated user behavior data to help us understand website traffic and improve our services. We do not share personally identifiable information with these third-party marketing agencies for their independent use unless you provide explicit consent.

b. Legal Requirements: We will share your data with Bangladesh Law Enforcement Agencies or other government bodies upon a verified legal request or if required to comply with applicable laws or legal processes (e.g., court order, provisions under the Digital Security Act, 2018).

c. Business Transfers: If Longka Kando is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction, subject to promises made in this Privacy Policy.

d. With Your Consent: We may share your information for other purposes if we have your explicit consent.

4. Data Retention
a. Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.
b. User Accounts: For registered users, we store the personal information provided in their user profile for as long as the account is active or as needed to provide services.
c. Order Information: We retain order information for administrative, legal, and accounting purposes as required by Bangladeshi law.
d. We will delete your personal information when it is no longer necessary for the purposes for which it was collected, or upon your valid request, subject to our legal obligations.

5. Your Data Rights
You have certain rights regarding your personal information, subject to local law:
a. Right to Access: You can request a copy of the personal data we hold about you.
b. Right to Rectification: You can request to correct any inaccurate or incomplete personal data.
c. Right to Erasure ("Right to be Forgotten"): You can request that we erase your personal data, subject to certain exceptions (e.g., data we are legally obliged to keep for administrative, legal, or security purposes).
d. Right to Object/Restrict Processing: You may have the right to object to or request restriction of certain processing activities.
e. Right to Withdraw Consent: Where we rely on your consent for processing, you can withdraw it at any time (this will not affect the lawfulness of processing based on consent before its withdrawal).
To exercise these rights, please contact us at contact@longkakando.com. We will respond to your request within a reasonable timeframe as per applicable law.

6. Cookies
a. If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last for one year.
b. Login cookies last for two days; screen options cookies last for a year. "Remember Me" logins persist for two weeks. Login cookies are removed upon logout.
c. An additional cookie is saved if you edit/publish an article (post ID), expiring after 1 day.
d. You can manage your cookie preferences through your browser settings. Declining certain cookies may affect website functionality.

7. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images). This content behaves as if you visited the other website, which may collect data about you, use cookies, and monitor your interaction if you are logged into that other website.

8. Media Uploads
If you upload images to our website or related social media platforms, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract such data.

9. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Children's Privacy
Our Website and Products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

11. Where Your Data is Sent
Visitor comments may be checked through an automated spam detection service. Data may be processed on servers located in Bangladesh or other countries by our service providers, subject to appropriate safeguards.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our Website and updating the "Effective Date."

13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: contact@longkakando.com
Phone (WhatsApp): +88 01805115351

Last Update: 05/05/2025